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How We Handle Your Account Information

We collect what we need to run your account, process your bKash, Nagad and Rocket deposits, and keep your wallet secure. This policy explains what we gather, how we use it, and how you can request changes or deletion.

Account data protectionPayment information securityContact details usageData request processRegional compliance
mp mostplay How We Handle Your Account Information
PRIVACY CONTACT

How to Reach Us About Your Data

If you want to review the data we hold, request a copy, ask us to correct an error, or delete your account and records, contact us through any of these channels. We respond to data requests within seven business days and walk you through the verification steps before releasing or removing information.

Live Chat Open the chat bubble in the bottom corner of any page. Tell the agent you have a privacy or data request and they will escalate it to the compliance team who handle account data queries.
Email Support Send your request to our support email address from the email you registered with. Include your username and mobile number so we can verify your identity before processing the request.
Account Settings Log in, go to account settings, then privacy controls. You can download a copy of your data, change contact preferences, or submit a deletion request directly from that panel.
DATA SECURITY

How We Protect What You Share

We encrypt your password, payment details and personal information both in transit and at rest. Our servers are hosted in secure data centres with restricted physical access. Only authorised staff see account data, and only when resolving a support ticket or investigating a security flag. We run regular audits to ensure we are handling data according to this policy and applicable regional rules.

Encryption Standards

We use industry-standard SSL encryption for every page load and API call. Your password is hashed before storage so even our own team cannot retrieve the plain text version of it.

Cookie Policy

We set session cookies to keep you logged in, preference cookies to remember your language and layout, and analytics cookies to understand which pages load slowly. You can disable non-essential cookies in your browser settings.

Data Retention

Active account records stay on file as long as your account is open. If you close your account we archive the data for the minimum period required by financial regulations, then permanently delete it.

Third-Party Sharing

We share payment details only with the processor clearing your bKash, Nagad or Rocket transaction. Game studios receive a hashed session ID but never see your name, email or wallet information.

Privacy Policy FAQ

We collect your mobile number, email address, username and a hashed copy of your password. During your first deposit we record the bKash, Nagad or Rocket account number you send from for transaction matching.

We store your payment account number only long enough to match the incoming transfer to your wallet and confirm the deposit. Once cleared, we delete the full account number and keep only a masked reference for your transaction history.

Yes. Log in, go to account settings, then privacy controls, and click download my data. We will send a JSON file to your registered email within two business days containing your account details and transaction records.

Submit a deletion request through account settings or contact live chat. We verify your identity, close your account, and delete all personal data within the timeframe allowed by financial record-keeping rules in our operating regions.

Game studios receive only a hashed session ID to load your game state. Payment processors see your wallet account number solely to clear the deposit or withdrawal, then the connection ends. We never sell or rent your data.

We use session cookies to keep you logged in, preference cookies for language and layout, and analytics cookies to track page performance. You can disable non-essential cookies in your browser settings without losing access to your account.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.